Attendre - Support Plans

Priority Support Plans

		What is Priority Support		Silver Priority Plan
		Pay Per-Incident Support		Platinum Priority Plan
		Terms of Service

What is Priority Support?

If you need emergency assistance or simply need to know that you can get telephone or email assistance when you need it on a priority basis, you may want to purchase technical support services through our Priority Support options. Our goal is to respond to Priority Support requests within the same business day they are received. Priority Support can be purchased on a per incident basis, or as part of a Priority Support Plan.

Priority Support provides the following additional support services:

		Telephone Support from 9:00 a.m. to 5:00 p.m. EST Monday through Friday.
		Priority Response provides access to senior staff.
		Priority E-mail Support lets you submit support requests via email.

Pay per-incident Support

Pay per-incident support is provided by Telephone and E-mail. The cost is $75 per Support Unit used. Payment is due at the time service is rendered.

Silver Priority Plan

The Silver Priority Plan is designed for the individual users who expects to occasionally need telephone and email support on a priority basis. The Silver Priority Plan provides:

		Support for one user.
		10 Priority Support Units valid for one year.
		Plan fee is $269 if you order the plan with your software, or $299 if your order it afterwards.

Platinum Priority Plan

The Platinum Priority Plan is designed for companies that expects to need frequent telephone and email support on a priority basis. The Platinum Priority Plan provides:

		Support for multiple users.
		50 Priority Support Units valid for one year.
		Free software upgrades while plan is active.
		Ability to request new features and enhancements.
		Access to a special area on the Attendre support forum that is only available for Platinum Plus Subscribers. Use this area to request new features and enhancements and to discuss the upgrades with the AccuTrack development team and other Platinum Plus subscribers.
		Toll-free phone number for your support calls.
		Plan fee is $599 if you order the plan with your software, or $675 if your order it afterwards.

		A Support Unit is 30 minutes of staff time.
		Any part of a Support Unit used counts as a full Unit.
		Minimum one support unit per call or e-mail message.
		Callbacks outside the U.S. and Canada are billed an additional $1.50 per minute.
		Unused Support Units under all Plans expire one year from date of purchase.
		Support Plan prices are subject to change without notice.

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